A U.S. based corporate setup which offers a consultative approach to test development and assessment. It is the recognized global leader in technology-enabled testing and assessment services who offers test design, test delivery and data management services to clients around the world.
The Client is looking for IT Help Desk Support for its Gurgaon location.
JOB DETAILS AS FOLLOWS:
EXPERIENCE: AT LEAST 6 MONTHS IN ANY INTERNATIONAL BPO (VOICE) TECHNICAL SUPPORT.
5 DAYS WORKING
TRANSPORT FACILITY PROVIDED
GOOD COMMUNICATION AND TECHNICAL SKILLS
JOINING IS IMMEDIATE
THE JD IS AS FOLLOWS
• Responding to the incoming request (phone call, & electronic mail).
• Assessing the severity of the call.
• Recording all requests and responding accordingly.
• Gathering the appropriate information for the type of request.
• Informing the User of the status of an existing request, upon request.
• Logging incidents and problem through Module Tool
• Attempting query or incident resolution over phone & emails.
• Transferring and dispatching requests/escalations to the appropriate incident resolver.
• Assisting in reassignment of misdirected incidents.
• Escalating to the Helpdesk Manager as and when required.
• Informing the Helpdesk manager in case of any severity 1 incident.
• Contacting the User for further information (follow-ups for open tickets)
• Closing requests with User agreement on the stated resolution
IT IS NOT A BPO JOB AT ALL, IT’S A PURE CORPORATE SETUP INTO IT SECTOR..
INTERESTED CANDIDATES KINDLY REVERT BACK WITH THEIR UPDATED cvs TO FIX THEIR APPOINTMENT OR MAY DROP IN FOR THE INTERVIEW MONDAY TO FRIDAY
5, SECOND FLOOR
NEAR BEGUMPUR BUS STAND
OPPOSITE-KOTAK MAHINDRA BANK
MAIN SHIVALIK ROAD
ABOVE KRANTZ PRODUCTION
FOR ANY FURTHER QUERY, FEEL FREE TO CONTACT:
ARCHIT JOSHI – 9999113165